DPF Information

The purpose of this page is to provide information about Diesel Particulate Filters (DPF) and the DPF class action relating to certain HiLux, Fortuner & Prado diesel vehicles.

Information about the DPF

If your vehicle is fitted with a DPF manual regeneration switch

The below video provides more information about Toyota vehicles retrofitted or factory fitted with a DPF manual regeneration switch.

Diesel Particulate Filter (DPF) manual regeneration switches are fitted as standard production features on Prado, Fortuner and HiLux vehicles from June 2018, LandCruiser 200 vehicles from August 2015, LandCruiser 70 vehicles from August 2016, Hiace from June 2016, new generation Hiace from February 2019 and Granvia from July 2019 and Coaster buses from August 2006. If you have any questions about DPF manual regeneration switches, please contact your Toyota Dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).

If your vehicle is not fitted with a DPF manual regeneration switch

Toyota owners who have concerns or questions about their vehicle, if it is not fitted with a DPF manual regeneration switch, are urged to contact their nearest or preferred dealer or the Guest Experience Centre on 1800 869 682 (Monday to Friday 9am to 5.30pm AET).

Q & A

Information about the DPF issue and Toyota's actions to support customers

1. HOW DO I KNOW IF MY VEHICLE IS EXPERIENCING A DPF ISSUE?
2. WHAT HAS TOYOTA DONE TO ADDRESS THE DPF ISSUE?
3. WHAT IS MEANT BY 'NO LIMITATION ON KILOMETRES' IF MY EXTENDED WARRANTY IS FOR 10 YEARS?
4. WHAT IS THE FIRST DELIVERY DATE AND WHERE CAN I FIND MY VEHICLE'S FIRST DELIVERY DATE?
5. I'M SCHEDULED TO PICK UP MY NEW PRADO/FORTUNER/HILUX, BUT I'M CONCERNED IT IS AFFECTED BY THE DPF ISSUE?
6. DOES MY VEHICLE NEED A DPF MANUAL REGENERATION SWITCH?
7. WHY ISN'T THIS A RECALL?
8. WHAT IF I HAVEN'T BEEN CONTACTED AND I HAVE A DPF CONCERN OR ISSUE?

Information about the Class Action

9. WHAT ABOUT THE CLASS ACTION AGAINST TOYOTA REGARDING DPF?
10. WHICH TOYOTA CUSTOMERS ARE GROUP MEMBERS IN THE CLASS ACTION?
11. WHAT IF I DON'T WANT TO BE A GROUP MEMBER IN THE CLASS ACTION?

Information about Toyota's appeal

12. HAS TOYOTA DECIDED TO APPEAL THE DECISION OF THE FEDERAL COURT OF AUSTRALIA?
13. WHAT ARE THE GROUDS FOR APPEAL?
14. HAS THE FULL COURT OF THE FEDERAL COURT OF AUSTRRALIA ANNOUNCED THE OUTCOME OF THE APPEAL?
15. WILL TOYOTA SEEK SPECIAL LEAVE TO APPEAL THE DECISION OF THE DULL FEDERAL COURT IN THE HIGH COURT OF AUSTRALIA

Important additional information about the class action

16. I RECEIVED A LETTER, SMS AND/OR EMAIL FROM LAWYERS ABOUT A NOTICE FOR THE CLASS ACTION, WHAT DO I DO?
17. I HAVE NOT RECEIVED A NOTICE ABOUT THE CLASS ACTION, WHY NOT? / WHAT DO I DO?
18. TOYOTA HAS APPEALED THE INITIAL TRIAL JUDGEMENT. WILL THE REGISTRATION PROCESS PROCEED?
RESOURCES FOR CLASS ACTION
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