2 December 2020

Toyota Australia Recalls Vehicles due Brake Booster

Toyota Australia has today announced that it will initiate a safety recall involving Diesel HiLux and Fortuner vehicles produced between June 2018 - December 2018 (inclusive). The total number of vehicles involved is 23,957.

Within the brake booster of involved vehicles, the strength of the resin piston could degrade due to improper moulding conditions during production. If this were to occur, repeated operation of the brake pedal may cause the piston to break, potentially causing loss of braking assist and therefore increasing the vehicle stopping distance.

For all involved vehicles, Toyota dealers will inspect the vehicle and if applicable, replace the brake booster assembly free of charge.

It is expected that it will take approximately 3 hours to replace the brake booster assembly. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact Cowra Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-7.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

 

Q&A
Q1. What models are involved in Australia?

A1. A total of 23,957 HiLux and Fortuner Diesel vehicles are involved in Australia. The involved vehicles are:

Model Name VERSION WMI VDS CD VIN Range Production Period
From To From To
FORTUNER GUN156 MR0 DA3FS # 00002957 00003308 21-Jun-18 20-Dec-18
HA3FS 00054066 00058236 21-Jun-18 20-Dec-18
KA3FS 00206704 00208596 21-Jun-18 20-Dec-18
HILUX GUN122 EB3CB 00446504 00447724 21-Jun-18 20-Dec-18
EB3CD 00800738 00811229 23-Jun-18 20-Dec-18
GUN125 FB3CB 00221362 00221494 22-Jun-18 20-Dec-18
FB3CC 00250847 00250897 25-Jun-18 20-Dec-18
FB3CD 00272525 00290678 22-Jun-18 22-Dec-18
GUN126 HA3CC 00321664 00321877 21-Jun-18 20-Dec-18
HA3CD 00420451 00717423 21-Jun-18 20-Dec-18
KA3CB 01124973 01126198 21-Jun-18 21-Dec-18
KA3CC 01164552 01165995 21-Jun-18 20-Dec-18
KA3CD 01218640 01307876 21-Jun-18 21-Dec-18
GUN135 EB3DD 00550166 00570016 23-Jun-18 21-Dec-18
GUN136 GA3DD 00263374 00263780 25-Jun-18 14-Dec-18
JA3DC 01220204 01220257 21-Jun-18 12-Dec-18
JA3DD 00344552 00370887 21-Jun-18 20-Dec-18

 Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


Q2. What is the condition?
A2. Within the brake booster of involved vehicles, the strength of the resin piston could degrade due to improper moulding conditions during production. If this were to occur, repeated operation of the brake pedal may cause the piston to break, potentially causing loss of braking assist and therefore increasing the vehicle stopping distance.

SQ1. What is a brake booster?
The brake booster increases the braking assist in response to the force applied on the brake pedal.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will inspect the vehicle and if applicable, replace the brake booster assembly free of charge to customers.

Q4. How long will the remedy take?
A4. It will take approximately 3 hours to replace the brake booster assembly. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle until repairs are completed?
A5. Yes, you can continue to drive your vehicle. In the meantime, if you have any concerns relating to your vehicle's brakes, please contact Cowra Toyota or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEDT).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact Cowra Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-7.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. You can be assured that Cowra Toyota is well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, Cowra Toyota have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. We at Cowra Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.

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